marjorie73: (Default)
[personal profile] marjorie73
 When I travel by train, it's almost always with GWR, as they have the franchise for my area, and run the trains from here to London. 


Which gets frustrating, as they are, frankly, a bit crap at present - lots of delays, very poor customer service  and the like  (For instance, they claim to process refunds, for delays, in 7 to 20 days. I sent off one in mid June which still has not been dealt with!)


So I wasn't too surprised to find my train to London was over an hour late.


Coming home was worse, though, and involved a new and unpleasant experience, due to a passenger who harassed me, and a member of GWR staff who then ignored my request for help. As in, I explicitly asked him for help, asked him to get this guy to leave me alone, and his response was "Whatever it is, move on"


Fortunately it was verbal harassment,and didn't escalate after another passenger who was more helpful than the member of staff, and told him to back off. 


But it certainly took the shine off the day.


Plus, it's now Thursday, and there's been no response to the e-mail complaint I sent, which seem a bit poor. (I know they take forever with refunds, but you'd think they would prioritise dealing with complaints.)


Grrr.

Date: 2017-08-10 11:43 pm (UTC)
dragonsally: (Default)
From: [personal profile] dragonsally
I'd be really angry too. If they have one, comment on their Facebook page. Doing that seems to get instant responses from organisations.

Also, have a huge soothing hug from me.

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